Warranty

Nota bene :  let’s clear some things here.

   Warranty from a new vehicle it’s different from an used Warranty. All policies from used warranties providers have limitations and 2B Cars Ltd does not have any control of what is covered and what not – only Warranty can tell us what is covered and what not. Diagnostic charges are customers liability and we charge them for time , resources and informations required to be able to asist you. We don’t make money from diagnostic charges, we barely cover the costing of diagnostic machines , subscriptions and electricity used for finding the fault. On top of all those , we got training courses that we take , periodical inspections and other additional costing that comes with running a workshop.

   Will customer have to pay any costs except diagnostic – in some cases , warranty will cover partially the repair cost / if this happens we will inform customer before we fix the vehicle so they can make an informed decision.

   Will I be able to collect car and use it while claim it’s being made : in case the vehicle it’s safe to drive and will not create additional damage to vehicle , yes , however to speed the process with warranty we advise customers to leave the vehicle with us for all the claim period . They will be stored securely in our yard under 24/7 CCTV monitoring!

   Will I get a courtesy vehicle from 2B Cars – we are not offering courtesy vehicles by default to all Warranty customers unless the repair time is over 8h ( book repair time ) at a charge of £50/ day , in line with T&C from your warranty policy . Warranty will not cover costs of courtesy vehicle unless the repair time is over 8h.
2B Cars Ltd charges – we have a contract with Warranty and Rac Approved Garage network therefore they get preferential rates that does not apply to you, as a customer . Our rates / hour starts from £120+ vat / h for our regular customers , we offer same price to you aswell. In this price we offer a customer care service over multiple major workshops & main dealers in Sheffield .

   Will 2B Cars Ltd be in touch with updates – yes , our service team will be able to inform you of key details of your claim, however calling us frequently will not help as we are also dealing with our regular customers , contractors and parts suppliers so please be patient.

   Rude and disrespectful treatment towards any team member of 2B Cars ltd staff will automatically result in claim stopped in our workshop and vehicle having to be removed immediately from our premises in the condition in wich it is , at customers cost . We will not tolerate abuse as we are all human beings with feelings. We offer respect and integrity and we require same treatment.

Thank you for taking time to read this article. Any additional informations required please get in touch with us and we will be more then happy to answer your queries.