Business Terms & Conditions

2B Cars limited

 

To carry maintenance and repair of motor vehicles

 

In addition to your statutory rights we work in line with the RAC code of conduct which is approved by the Charter Standards Trading Institute. A copy of the RAC code of conduct is available for you to view or take away, if required. It is also available on the RAC website.

 

Our labour rate is £ 120+vat  per hour at the current government rates. Labour times will be calculated using industry standard guidelines. Where menu pricing is available, these will be published and available to view. Written quotations/estimates will be provided if requested. Any changes to work or additional repairs needed, will be discussed and agreed with you prior to completing this work. You will also be informed of any additional cost. Invoices will detail a full breakdown of cost, labour, parts, consumables and any advisories we feel should be brought to your attention.

 

Invoices must be paid in full upon collection of your vehicle unless agreed otherwise. Your vehicle may not be released until payment has been received. You will not be asked to pay for work upfront. We accept the following payment methods Card payment including credit card. Cash, bank transfer Removed Parts: All parts removed from your vehicle will be available for inspection or collection for a minimum of 24 hours following repair completion.

 

If your vehicle is covered by a warranty, we will follow your warranty Terms & Conditions. We will require your policy details to enable us to carry out such services on your behalf. We will not ask you to pay for repairs and claim the costs back on your warranty unless this is explicitly agreed by your warranty company.

 

All new parts and workmanship will be guaranteed for a minimum of 12 months or 12,000 miles, whichever comes soonest. Where re-manufactured parts are supplied, we will provide the term of any warranty prior to fitting and confirm these details in writing within your final invoice.

Warranties are subject to normal usage and exclude failure due to general wear & tear

 

You can cancel your booking at any point. If work has already commenced or additional work is identified but you do not want to continue with this, you will only have to pay for the work and parts used up to the point of cancellation.

If you have a problem with your vehicle or the service you have received, please ask for our customer care representative. If you feel we have not resolved your problem, you can use our conciliation service which is provided by RAC and detailed in the RAC code of conduct. These Terms & Conditions are our key terms of business, for comprehensive details please ask to see “RAC Customer Charter & Code of Conduct Booklet”. Nothing in these terms will affect your statutory rights.

 

After a repair or diagnostic, you should verify the repair was successful by test-driving the vehicle and checking for any remaining issues, ask for the repair order and any replaced parts, and consider a follow-up inspection or post-scan to ensure all faults are resolved and to check for potential hidden issues. It is important to ask questions and ensure you understand the work that was done and the overall condition of your vehicle. All vehicles needs to be collected in 24h to avoid storage charges of £25/ day . The above rule applies to all vehicle left in our possession , except if we have other arrangements prior to repairs being agreed . Leaving the vehicle with us will automatically be considered as acceptance of the above terms and conditions .