Do you have Questions?
Mechanics frequently asked questions
Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.
Rac Warranty
In some cases , warranty will cover partially the repair cost / if this happens we will inform customer before we fix the vehicle so they can make an informed decision. For more information please visit our Warranty
In case the vehicle it’s safe to drive and will not create additional damage to vehicle , yes , however to speed the process with warranty we advise customers to leave the vehicle with us for all the claim period. For more information please visit our Warranty
We are not offering courtesy vehicles by default to all Warranty customers unless the repair time is over 8h ( book repair time ) at a charge of £50/ day , in line with T&C from your warranty policy. For more information please visit our Warranty
Definitely yes , our service team will be able to inform you of key details of your claim, however calling us frequently will not help as we are also dealing with our regular customers , contractors and parts suppliers so please be patient. For more information please visit our Warranty
MOT
The MOT test is an annual inspection that makes sure your vehicle meets environmental and road safety standards. The first test is on the third anniversery of its registration.
MOT stands for Ministry of Transport. This was the government department responsible for checking vehicle roadworthiness when the test was introduced in 1960.
The MOT test checks a range of car parts, from the braking and fuel system to the seatbelts, wipers, mirrors, lights and the exhaust.
It doesn't look at the condition of the engine, gearbox or clutch.
The exhaust emissions are also tested on most vehicles – if the emissions are too high, your vehicle will fail its MOT.
The following vehicles are exempt from official emissions testing:
- Two- and three-wheeled vehicle
- Vehicles with a two-stroke engine
- Hybrid vehicles
- Quadricycles
- Hydrogen fuel cell vehicles
- Electric vehicles
An MOT pass doesn't mean that your vehicle will be safe to drive for the life of the test certificate, and regular maintenance is still vital.
Cars, vans and motorcycles over 40 years old don't need an MOT test, as long as they've not been substantially changed in the last 30 years.
However, you must still keep your vehicle in a roadworthy condition for the safety of other drivers and yourself.
Tractors, and electric goods vehicles registered before 1 March 2015, are also exempt from the MOT test.
You can declare your vehicle meets the exemption criteria when you apply for vehicle tax.
Technical Questions
- Register following the instructions at creating the account.
- Activate your account with the link received in the email. Check Spam or Bulk as well, it might take a few minutes to arrive.
- Once you activate your account, you can setup your password.
After you receve the email, you have to activate the main account using the link from the first email, then you will secure with the new password using the link from the second email.
Other Questions
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